Competence Center

The “CST Competence Centre” supplies the following services:

Remote System Administration (Help Desk and second-level support)

development Services

Transaction Performance Optimization & Continuous Improvement

project Implementation

system Upgrade

advanced System & Business Process Monitoring & Reporting

With thousands of tickets handled by means of a well-established help desk system, the CSTCC maintains and manages different environments for several domestic and international customers on heterogeneous platforms and integrates business processes of large companies and corporate groups, which belong to diversified product sectors.

EIM Application Support provides a fist and second level help-desk support for all key users and includes corrective/evolutional assistance and servicing for IBM FileNet systems. This service includes remote/on-site assistance for application-related issues: it handles both Incident Support (IS) and Change Support (CS).

SAP Application Services are organized into modular components, from basic to advanced services. These outsourced services cover our customers’ wide range of requirements within SAP functional area, from small & medium enterprises to large enterprises.