The “CST Competence Centre” supplies the following services:
• Remote System Administration (Help Desk and second-level support)
• development Services
• Transaction Performance Optimization & Continuous Improvement
• project Implementation
• system Upgrade
• advanced system & Business Process Monitoring & Reporting
With thousands of tickets handled by means of a well-established help desk system, the CSTCC maintains and manages different environments for several domestic and international customers on heterogeneous platforms and integrates business processes of large companies and corporate groups, which belong to diversified product sectors.
EIM Technology Support provides access to remote/on-site assistance for systems-related issues. The Active Support service includes access to telephone/on-site support, which guarantees technical support for system-related issues due to IBM FileNet production systems.
SAP Basis Administration Services are organized into modular components, from basic to advanced services. These outsourced services cover our customers’ wide range of requirements within SAP Basic area.
CST RAS is a full service to manage and administer the SAP system from the systems viewpoint.
CST BAS provides regular and customized control based on the customer’s needs in the SAP production system.
At the end of every check session the customer will have a report with the status of the main system checks performed.
Control procedures are the result of experience gained in monitoring of SAP systems on complex landscapes.
It is a service designed to meet the customer’s needs and the peculiarities of the SAP system under control.
CST HMS guarantees continuous assistance provided by professionals who are experienced in SAP system issues and it can effectively meet Key Users’ requests or needs.
CST Mo.Da supplies a real-time monitoring service for the SAP solution.
The CST Monitoring Dashboard (Mo.Da) service has been used within large companies in the sectors of Customer Packaged Goods and manufacturing of agricultural machinery.