Enterprise Information Management

Enterprise Information Management (EIM) is a particular field of interest within information technology: it specializes in finding solutions for an optimal use of information within organizations, for instance to support decision-making processes or day-to-day operations that require the availability of knowledge. It tries to overcome traditional IT-related barriers and manage information within the organization.

EIM combines Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM) and Business Intelligence (BI). EIM uses these approaches for information management, because it views information management from the perspective of the company.

Within the framework of EIM, CST Consulting supplies a wide range of services and solutions aimed at helping companies improve their business performance, providing functional, technical and system consulting, and strong expertise in outsourced processes and services.

Thanks to the competences we gained by managing many different national and international company processes management, CST Consulting is among the first Italian experts on Business Process Management.

Moreover, the CST Competence Centre gathers the division’s expertise to supply application maintenance services within applications and systems areas, in order to guarantee the service levels agreed with the customer.

We build our competitive advantage thanks to the experience gained by our process consultants and technological specialists over the years and based on sector leading platforms: IBM FileNet (IBM DataCap), IBM Websphere (IBM Business Process Management, Worklight), IBM Collaboration Solution (IBM Connections), and Kofax.