CST EasyDoc suite provides solutions for an optimal management of company’s documents, in order to enhance all the processes related to document management and therefore increasing internal efficiency. CST’s solutions can create a real value for the company, thanks to the long-standing expertise we gained and to the market-leading technologies we use.
The solution manages communications between a company's head office and its subsidiaries. In particular, those communications related to contractual documents the subsidiaries send to the head office for validation. The process starts with the approval by the head office, which validates the contract and stores it electronically; then the documents are available to the subsidiaries. This solution provides an add-on for graphometric signature.
A solution for company documents management via PEC.
The process consists of a few steps: the document (invoices, memorandum, contracts, etc.) is sent to the client who, via PEC, automatically replies and accepts the document. These documents are then indexed and stored. If these documents need to be stored according to the law, the solution is compatible with electronic storage. Document repository is in accordance with the law and the stored documents are legally acknowledged. You will benefit in terms of process management timing and, consequently, costs and centralize and automatize the interchanging and storing documents procedures.
CST Product Manager is a web-based solution that manages, monitors and automates product documentation development processes, from the initial design stage to launch on the market, ensuring compliance with regulation, sector and quality standards.
Based on the Business Process Manager module of the IBM Filenet P8 suite, our solution ensures paralleling of workloads, traceability, monitoring of operations and search for product technical documents in a fast and accurate manner.
The solution helps you manage IVASS complaints and claims and all the related documents; it is based on an owner Database and document system, which is a repository for all the documents related to the dossier.
“Online receipts” is a CST solution enabling insurance agencies to print their receipts independently through a web service made available by the Headquarters of an insurance company.
This solution enables to:
• eliminate receipt document post costs
• reduce receipt management times
• eliminate waste due to posting of unused receipts
• ensure that operations are managed safely
Business ticket solution
This solution helps insurance agents and personnel of an insurance company’s Headquarters during operations connected with opening, management and closure of business tickets in motor insurance, multi-guarantee, deposits, IT and individual health.
A ticket lifecycle, as actually connected with a business process, can be managed efficiently through Business Process Management tools.
• shorter times to reply to agents
• reduction of open tickets through use of a shared and updated knowledge base
• streamlined collaboration between underwriters and internal departments
• quick identification of blocking issues
• monitoring of LOB performances through Business Intelligence tools
As this is a process open to interaction by users having different characteristics, the system is highly usable.
Enterprise Claims Dashboard
This solution enables insurance companies to keep under control the times required to handle claim procedures. Every claim must be managed according to specific procedures and times prescribed by ISVAP (Supervisory Institute for Private and Collective Interest Insurance), otherwise the State will impose penalties on the company. Thanks to a claims monitoring dashboard, called Enterprise Claims Dashboard, every insurance company can monitor activities, assign the right priorities and, consequently, avoid any high penalties imposed by ISVAP.
Solutions for all the documents sent to your Bank (request for opening a new account/deposit account, investments, request for prepaid credit cards, etc...).
Bank document management related to:
• checks, communications for clients (e.g. bank statements)
• assessments of credit worthiness
• products descriptions and client subscriptions
• service writs (treasury)
• administrative office management
• payment demands
• balance transfer from creditors to factoring agencies documents
• documents sharing, research and consultation
• integration between offices, avoiding duplicates
Management of shopkeepers/owners disputes and debt collection
This solution enables to archive all materials regarding the shopkeeper, the owner and, finally, the lawyer involved because of unsuccessful debt collection and optimize their management. This solution can be integrated with the bank’s data management systems.